Privacy policy

Last updated: 12 November 2026

Who we are

MenuLive, based in London, UK (“we”, “us”). We are the controller of the personal data described here. Contact us at info@menulive.co.uk.

This website

This website has no forms, accounts or analytics, and we do not set cookies or use advertising tools. Our hosting provider, Cloudflare, processes technical information when you visit, such as your IP address, browser type and the pages requested. This is needed to deliver the site and protect it from attacks, and Cloudflare keeps it for a short time under its own policies.

When you click “Start your free month” you leave this site for a payment page run by Stripe, which has its own privacy policy.

If you become a customer

When a restaurant or takeaway signs up, we collect: your name, restaurant name, email address, phone number and billing address; the content you give us for your website (menu, prices, photos, opening hours); and messages you send us. Stripe collects and stores your payment details (card or Direct Debit); we never see or store full card or bank details. We receive from Stripe your customer ID, subscription status and the last digits and type of your payment method.

We use this to provide and bill for your website service, to contact you about your account, to take payment and chase missed payments, and to meet our legal and accounting duties. Our lawful bases are performing our contract with you, our legitimate interests in running and securing the service, and legal obligation.

Who we share data with

We do not sell your data. We use these providers to run the service: Stripe (payments and billing), Cloudflare (website hosting, security and our customer records), GitHub (storing the source files for your website) and our email provider. They process data on our behalf under their own terms and may handle it outside the UK under appropriate safeguards. We also share data where the law requires it.

How long we keep it

We keep customer and billing records for as long as you are a customer and then for up to 6 years for accounting and legal reasons. Website content you gave us is removed from our systems within a reasonable time after you leave, apart from backups that are overwritten in the normal course.

Your rights

Under UK data protection law you can ask to see, correct or delete the personal data we hold about you, object to or restrict how we use it, and ask for a copy to move elsewhere. Contact us using the details above and we will reply within one month.

If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put it right first.

Changes

We may update this policy. The date at the top shows when it last changed.