Terms of service

Last updated: 12 November 2026

These terms apply when a restaurant or takeaway (“you”) subscribes to the MenuLive website service provided by MenuLive, London, UK (“we”, “us”).

1. The service

We design, build and host a website for your business and keep it updated. We update your menu, prices, opening hours, photos and contact details within 24 hours of you asking us by email or message. Updates are limited to reasonable changes to the content of your existing website. A redesign or a large new feature may need a separate agreement.

2. Price and payment

The price is £39 per month. Your first 30 days are free. After that we charge £39 each month by the payment method you choose (card or Direct Debit), collected by Stripe. We do not currently charge VAT. If that changes we will tell you in advance. We may change the price by giving you at least 30 days’ written notice, and you may cancel before the new price applies.

If a payment fails we will remind you and Stripe may retry it. If payment remains outstanding we may contact you and, after giving you reasonable notice, suspend or take down your website until the balance is paid.

3. Cancelling

You can cancel at any time using the link in your payment emails or by contacting us. Your website stays live until the end of the period you have paid for. We do not give refunds for part months. You can ask us to give you a copy of your website content when you leave.

4. Your content and responsibilities

You keep ownership of the menu text, photos, logo and other material you give us, and you give us permission to use it to build and run your website. You promise that you have the right to use it and that it is accurate and lawful.

You are responsible for the accuracy of everything shown on your website, including prices and allergen information. We display allergen information exactly as you give it to us and do not check it. You must keep it up to date and tell us promptly about any change, particularly to ingredients or allergens.

5. Domain and hosting

We host your website and, where agreed, register and manage its web address for you for as long as you are a customer. We take reasonable care to keep the website secure and available, but we cannot promise it will never be interrupted. Short breaks for maintenance or problems with our providers may happen.

6. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud. Otherwise, we are not liable for lost profits, lost sales or indirect losses, and our total liability to you in any 12-month period is limited to the fees you paid us in that period.

7. Ending the service

We may end the service by giving you 30 days’ notice, or immediately if you seriously break these terms, for example by publishing unlawful content or by not paying after reminders. If we end the service without cause we will refund any fee you paid for a period after it ends.

8. Data protection

We handle personal data as described in our privacy policy.

9. General

We may update these terms and will tell you about material changes in advance. These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. Contact us at info@menulive.co.uk.